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FAQ

Frequently Asked Questions

How can I place an order?

There are 4 ways to order Sprinkles N Icings products and as follows :-

 

1. Website

The fastest way to order our cakes, chocolates, gifts & flowers is through our official website www.sprinklesnicings.ae. You can order easily using our online platform, just click the “Sign Up” icon and fill in the form i.e. name, address & contact number. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

2. ​​ Telephone or Mobile

 

Our Service team is happy to serve and help you place your order and answer any questions by phone. Our team can be reached at 02-886 7673 or 054-404 0898 / 056-638 2672 

3. Whatsapp or to our Facebook page 

We can answer all your queries through whatsapp (click here) or to our facebook page. Our team is happy to help you assist your order or follow-up to speed up delivery. 

 

4. By visiting our shop “Sprinkles N’ Icings

 

Visiting our shop is one of the fastest way to order cakes, chocolates, flowers and gifts over the counter without any hassle , please click the location map (click here).

 

Our shop timings :-

OPEN DAILY

9:00am - 10:00pm

How to Pay?

To order any of our products, just select an item(s) you like to buy, click "add to cart", enter your shipping and billing address and then select from the following payment options below on checkout:

1. Credit / Debit Card

- We accept all major credit / debit cards

2. Cash On Delivery (COD)

- Please prepare Exact Amount (Order cost + Delivery Charge). Check your order confirmation

   email for the exact amount.

- Please make yourself available when we deliver your order.  You will be notified via e-mail / text

   message informing you that your parcel is on its way.

How To Cancel My Order Before Making A Payment?

After logging into your Sprinkles N Icings account, go to your Shopping Cart and you  will be able to make payment or cancel your order.

 

Important NoteWe cannot give refunds once payment is verified.

For more details about Refund Policy(click here).

What information should I input when ordering?

Our website online ordering system will ask for all the information you should need to fill-in the complete details i.e. name, surname, contact no. & etc for tracking. 

Should you require further clarifications, please feel free to contact us (click here).

Thank you for shopping with us!